Professional Experience
Cybersecurity Analyst, Since December 2022
Morgantown, WV
Ensure the secure operation of computer hardware, software systems, and network infrastructure, including routers, switches, servers, and VOIP telephony. Supporting confidentiality, integrity, and availability of information systems owned by the Department of Energy.
• Create and monitor dashboards in Tenable.SC to identify vulnerabilities and compliance issues that are applicable to systems and applications to assess their severity and urgency.
• Perform daily monitoring activities, including analysis of logs and reports from firewalls and other boundary protection devices to identify and investigate anomalous log entries which impact the confidentiality, integrity, or availability of information systems using Splunk and other tools.
• Work with system administrators and network administrators to track corrective action, resolution progress, and mitigation of vulnerabilities.
• Support Security Operations Center (SOC) operations on a rotating basis for event and incident response.
• Participate in security control reviews and provide improvement guidance using NIST and CIS guidelines.
Amentum for the US Department of Energy - Office of Legacy Management
Help Desk Technician, April 2021 - December 2022
ATA Services for the US Department of Energy - Office of Legacy ManagementHelp Desk Technician, November 2019 - March 2021
Morgantown, WV
Supporting end users and capturing information regarding their needs and requests via phone, email, and in person requests. Entering them into the ticket tracking system and following up to completion.
Educating users on the use of hardware such as PCs, printers, scanners, and IP phones and a wide range of software such as Adobe Creative Cloud, ArcGIS, and Office 365.
• Resolve end user requests and verified full functionality of repairs.
• Collaborate with End User Services, Networking, Database, Solutions, and Cyber Security teams to complete user requests and maintenance projects.
• Provide end user education on general computer use and various software use.
• Basic Cisco switch configuration (Port descriptions, sticky MAC addresses, VLAN lookups).
• Update user's information, distribution groups, and certificate mappings in Active Directory.
ATA Services for the US Department of Energy - Office of Legacy Management
Records Management Specialist, January 2019 - November 2019
Morgantown, WV
Supporting all aspects of managing the lifecycle of Federal records, including, creation, capture, retrieval, operations, disposition, deliverables, projects, and new records initiatives. Working seamlessly with a geographically dispersed team of resources and requestors.
• Design and implement SharePoint 2016 pages for the records group and assist in the transition from SharePoint 2010. Implemented security policies on records team pages.
• Perform searches and record requests from internal and external agencies for the Energy Employees Occupational Injury Compensation Program Act, Privacy Act, and Freedom of Information Act.
• Protect and identify sensitive information from unauthorized disclosure according to policy and regulatory guidance.
Community Business Development Manager, October 2015 - June 2018
Morgantown, WV
Content and device management, troubleshooting, and support of NOOK and Samsung branded Android devices for end users in enterprise settings. Respond via email, phone, and in person to customers with questions or wanting to place orders, manage devices, or set up purchasing accounts. Outside sales and marketing to schools and businesses to drive interest in discount programs, events, and purchasing of books and digital devices.
• Top outside sales over goal for the Pittsburgh district for 2017 with 22.5% over goal.
• Social media marketing and content curation for the store’s social media channels to drive interest in programs, products, and events - store was in the top 10 most Facebook likes in the company, just behind stores in New York City, Dallas, and Los Angeles.
Barnes & Noble Booksellers
Assistant Store Manager, January 2019 - November 2019
Morgantown, WV
Managed all store operations including opening, securing at closing, safe balancing, sales goals, employee schedules, employee and customer service issues. Creating weekly employee schedules and daily assignment sheets.
• Troubleshoot and repair customer owned Nook devices. Work with store support team to diagnose and repair issues with store PCs, Servers, and Point-of-Sale systems.
• Interview, hire, and onboard booksellers, department leads, and managers. Coach and develop booksellers to create bench for future leadership positions.
